AFSCME Pushes Congress to Reclassify 911 Dispatchers as Protective Service

AFSCME Advocates for 911 Dispatcher Reclassification in Washington

AFSCME members have taken their advocacy efforts to the nation's capital, urging Congress to address the outdated classification of 911 dispatchers. This week, they walked the corridors of legislative power, pushing for a significant change in how these critical professionals are recognized.

Currently, 911 dispatchers are classified under federal rules as "clerical" workers, a designation that many argue does not reflect the demanding nature and importance of their role in public safety. Steve Verry from AFSCME Council 63 in New Jersey highlighted the necessity for a federal update, stating, "Some states already reclassified 911. It’s time for the federal government to catch up. Public safety is always changing.”

Alongside Verry, AFSCME members and numerous 911 dispatchers, including those associated with the National Emergency Number Association (NENA), advocated for legislative support. They are promoting the passage of the S. 725 Enhancing First Response Act and the H.R. 637 911 SAVES Act. These bills aim to reclassify dispatchers as a protective service occupation, a move that enjoys bipartisan backing and requires no additional government spending.

Maria Elena Hoyos from AFSCME Local 3090 emphasized the crucial role dispatchers play, stating, “911 dispatchers are the calm voice in the storm.” The Senate has already given unanimous approval to the Enhancing First Response Act, while the 911 SAVES Act has strong sponsorship from Congresswoman Norma Torres of California, herself a former 911 dispatcher and AFSCME member, who has long supported this reclassification effort.

Across the United States, AFSCME has successfully campaigned for enhanced support for dispatchers, achieving notable wins in states like Arizona and New York with improved mental health benefits. Federal reclassification could further expand access to mental health resources and specialized training, aligning with the rapid evolution of 911 technology.

With ongoing efforts to bolster workplace safety, fair wages, and healthcare, AFSCME continues to advocate for the rights and recognition of public safety professionals who defend community freedoms. Supporters are encouraged to sign the petition supporting the reclassification of 911 dispatchers.